Deliveries and returns


Every order is usually dispatched within 48 h after the payment has reached our account.

You have the opportunity to choose between different options of delivery :
- Standard expedition by Bpost(Belgium only);
- Collection in one of  the Kiala ‘s collection points; only for the following countries: Belgium, Luxembourg, Netherlands, France and Spain.
- Collection at the warehouse; only by appointment made by email at the following address :

When applicable you will be provided with a tracking number.

The shipping costs includes the wrapping, handling and postage costs. We higly recommend you to put all your items in one order . Your parcel will be sent at your own risk, altough special care will be added for breakable items.

Every parcel will be oversized and protected.

Return and exchange

In case you are not satisfied with your order you may return the goods to us for refund or exchange : 

Your request of refund or exchange needs to be made within 14 days after delivery of your order.

Your request needs to be sent by email at the following address: including the reason for requesting the return.

The unwanted items must be returned to us in the original packaging with all original labels and in a perfect state. If any items is deemed not to meet any of these requirements we reserve the right to refuse any refund or exchange.

You are responsible for returning items to us at your own costs UNLESS Soukbzazar made a mistake .

As soon as we receive your order back we will proceed to the exchange or to the refund if they follow the conditions stated above.

Please note : Any items on sale or which benefited from a special offer won’t be refunded or exchanged.

Any questions please feel free to contact us by email at the following address: